N-Body
Privacy, Cookies & Terms
N-Body by Nico
Massage • Wellbeing • Coaching
Operated by Nico Crutwell-Jones
Last updated: August 2026
We like to keep things simple. This page explains how N-Body looks after your information, how this website uses cookies, and the basic terms that apply when you book or use an N-Body service.
Privacy Policy
Who we are
N-Body by Nico is a massage, wellbeing and coaching practice operated by Nico Crutwell-Jones.
For the purposes of the personal information you provide directly to N-Body, Nico Crutwell-Jones is responsible for how that information is handled.
You can contact Nico at:
Information we collect
When you contact N-Body or request an appointment, we keep the information we ask for to a minimum.
This may include:
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your name;
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email address and telephone number;
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your preferred location;
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the treatment or service you are interested in;
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booking and appointment information; and
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information reasonably required to administer your appointment.
We deliberately keep the initial booking process simple and do not ask you to provide medical or health information through the general website booking form.
Once we receive your request, Nico will get in touch personally to confirm the details, answer any questions and, where appropriate, arrange a consultation before your treatment.
Consultations and health information
Some massage and touch treatments require a pre-treatment consultation so that Nico can make sure the treatment is appropriate and safe for you.
During a consultation you may be asked about information relevant to your treatment, such as health conditions, medication, injuries, pregnancy, recent procedures or other circumstances that could affect treatment suitability.
Health information is sensitive personal information and is only collected where it is relevant to providing an appropriate and safe service.
Please don’t send unnecessary medical or health information through the general website booking or contact forms.
Why we use your information
We may use your personal information where necessary to:
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respond to an enquiry;
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arrange and manage your appointments;
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provide the service you have requested;
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assess whether a treatment is appropriate and safe;
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maintain appropriate consultation or treatment records;
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process payments and administer N-Body;
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meet relevant professional, insurance, accounting and legal obligations; and
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respond to complaints or establish, exercise or defend legal claims where necessary.
Where health information is processed, N-Body will only do so where there is an appropriate lawful basis and condition under UK data protection law.
We do not sell your personal information.
We do not use your health information for unrelated marketing.
Sharing your information
We don’t routinely share your personal information with other people.
N-Body uses trusted services to help operate the business. These may include Wix, which provides the website and website functionality, and providers used for communications, payments, administration or secure record keeping.
These organisations may process information in connection with the services they provide.
Information may also be disclosed where required by law or where reasonably necessary in connection with a professional, insurance or legal matter.
How long we keep your information
N-Body only keeps personal information for as long as it is reasonably needed.
General enquiries that don’t result in an ongoing client relationship will normally be deleted when they are no longer required and, where appropriate, within three months.
Consultation and treatment records may contain health information. These are kept securely for an appropriate period following your last treatment, taking account of N-Body’s professional, insurance, legal and record-keeping obligations.
Financial and transaction records may need to be retained for longer to meet accounting, tax or other legal requirements.
We don’t keep personal or health information indefinitely without a legitimate reason.
When information is no longer required, it will be securely deleted or destroyed.
Keeping your information safe
N-Body takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Consultation and treatment information is treated confidentially and access is restricted appropriately.
Your rights
UK data protection law gives you rights in relation to your personal information.
Depending on the circumstances, these may include the right to:
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ask what personal information we hold about you;
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request a copy of your information;
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have inaccurate information corrected;
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request deletion of information in certain circumstances;
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ask us to restrict how information is used; and
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object to certain uses of your information.
If you have a question about your information or would like to exercise your rights, contact:
Nico Crutwell-Jones
N-Body by Nico
nico@nbody.co.uk
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Cookie Policy
Cookies and this website
The N-Body website uses cookies and similar technologies to help the website operate correctly and provide website functionality.
The website is hosted using Wix and uses a consent management system that allows visitors to control optional cookies and tracking technologies.
Cookie categories
Cookies and similar technologies may fall into the following categories:
Essential
These are required for the website to operate securely and correctly and cannot normally be disabled.
Functional
These may be used to provide additional website features or remember choices and preferences.
Analytical
These may be used to understand how visitors use the website and to help improve its performance.
Marketing
These may be used where advertising or marketing-related technologies are enabled.
Optional cookies and tracking technologies that require consent will not be used unless you choose to allow them through the website’s Privacy Settings.
You can accept or reject optional cookies and can change or withdraw your consent at any time using those settings.
Wix and other services used by the website may place cookies or use similar technologies as part of providing their functionality.
The cookies and technologies used by the website may change if its features or integrations change. The website’s Privacy Settings provide further information and allow you to manage your choices.
N-Body does not use cookies for the purpose of collecting medical or health information about visitors.
If you have a question about our use of cookies, contact nico@nbody.co.uk.
Terms & Conditions
These terms apply when you book or receive a massage, wellbeing or coaching service from N-Body by Nico.
Treatments and wellbeing services
N-Body provides massage, therapeutic touch, Gua Sha, wellbeing and coaching services designed to support general wellbeing.
N-Body services are not medical treatment and are not a substitute for appropriate medical advice, diagnosis or treatment.
Everyone is different and responses to massage, touch and wellbeing practices vary. N-Body does not guarantee any particular physical, medical or emotional outcome from a treatment or service.
If you have symptoms or concerns requiring medical attention, please seek advice from an appropriately qualified healthcare professional.
Consultation and treatment suitability
Nico may carry out a consultation before treatment and ask questions relevant to your safety and the suitability of the service.
Please provide accurate information about anything that could reasonably affect your treatment, including relevant health conditions, injuries, pregnancy, medication or recent procedures.
Nico may adapt, postpone or decline a treatment if she believes it would be inappropriate, unsafe or outside her professional scope.
Where appropriate, you may be advised to speak to your GP or another suitably qualified healthcare professional before proceeding.
Consent, comfort and dignity
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Your comfort, privacy and dignity are important.
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Nico will explain treatments as appropriate and you are welcome to ask questions.
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You can ask for a treatment to be adjusted or stopped at any point.
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You can withdraw your consent to treatment at any time.
Wellbeing coaching
N-Body’s wellbeing coaching provides supportive space for reflection, wellbeing and positive change.
It is not counselling, psychotherapy, medical care, diagnosis or mental-health treatment and should not be used as a substitute for professional healthcare, counselling or psychological support where this is required.
If something falls outside the appropriate boundaries of the service, Nico may recommend seeking support from another suitably qualified professional.
Bookings and payment
Appointments are subject to availability and are confirmed through the N-Body booking process or directly with Nico.
Prices shown at the time of booking apply to that appointment unless a different arrangement has been agreed.
Any applicable payment arrangements will be made clear when your appointment is arranged.
Cancellations and changes
We understand that plans sometimes change.
Please give N-Body a minimum of 24 hours’ notice if you need to cancel or rearrange an appointment. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may be charged.
We will always try to be reasonable where exceptional circumstances arise.
If N-Body needs to cancel an appointment, we will contact you as soon as reasonably possible and arrange an alternative appointment or refund any payment already made for a service that cannot be provided.
Late arrival
If you arrive late, your treatment may need to be shortened so that later appointments are not affected.
Where this happens, the normal appointment charge may still apply.
Research and wellbeing information
N-Body may share information about massage, therapeutic touch, wellbeing practices and relevant published research.
Research findings describe results observed in particular studies or groups of people. They do not mean that everyone will experience the same results.
References on this website to research, possible effects or potential benefits should therefore not be understood as a promise or guarantee about what an N-Body treatment or service will achieve for you.
Information provided by N-Body is for general wellbeing and educational purposes and is not individual medical advice.
Qualifications, professional standards and insurance
Nico holds relevant training and qualifications for the services she provides and works within appropriate professional boundaries.
Nico carries out pre-treatment consultations where appropriate and follows relevant treatment exclusions and referral boundaries.
N-Body is fully insured for the services provided.
Further information about Nico’s qualifications, training and professional memberships is available on the N-Body website.
Accessibility and inclusion
N-Body aims to provide a welcoming, respectful and inclusive service.
If you have a disability, accessibility requirement, communication need or require a reasonable adjustment to access an N-Body service, please contact Nico.
We’ll discuss what can reasonably be done to make your experience comfortable and accessible.
Website information
We make reasonable efforts to keep the information on nbody.co.uk accurate and up to date.
Website information is provided for general information and wellbeing education and should not be relied upon as individual medical or healthcare advice.
Links to external websites or research may be provided for information or convenience. N-Body is not responsible for the content, availability or privacy practices of external websites.
Questions, concerns or complaints
If you have a question, concern or complaint about an N-Body service, please contact Nico in the first instance so that there is an opportunity to understand the issue and, where possible, resolve it.
Nico Crutwell-Jones
N-Body by Nico
nico@nbody.co.uk
Nothing in these terms affects your rights under applicable UK consumer law.